Terms and Conditions

Terms and conditions

Terms and Conditions

Important information, please read carefully

As a Noted Fieldwork Panel member, I confirm that the information contained in any documentation, and/or revealed in any discussions or communications with "Noted Fieldwork" (part of the FIS Group Limited) constitutes confidential information. I shall not divulge any of this information or make use of the information outside of the ‘Noted Fieldwork Panel’ without the express prior written approval of Noted fieldwork.

I confirm that neither I nor any member of my household is an employee of Noted Fieldwork or any company within the FIS Group Limited.

I understand that the intellectual property rights in any matters discussed as a member of the Noted Fieldwork Panel (or otherwise) will belong to Noted Fieldwork.

Rewards / points

Taking part in surveys and focus groups allow participants to earn reward points that can be converted into rewards. These rewards will usually be an electronic gift card / e-Voucher or cash (including cash equivalent such as Bank transfer, Virtual Visa or Paypal). These rewards are available via our Rewards Provider: Tremendous. Gift cards/vouchers will be redeemable at many online retailers and will be available once you have completed at least one survey and confirmed your details (depending on the number of points awarded). The points you receive for completing a survey will vary depending on the length of the survey or focus group, the time taken to complete them and the nature of the activity; these will be highlighted in emails sent out prior to the start of the activities. Please note that if you fail to complete a survey by the deadline, or if you do not take part in a sufficient percentage of a focus group, you may not receive your reward points. Additionally, reward points may not be offered in all instances, but this will be made clear in the emails sent out prior to the start of the surveys / focus groups. Most rewards require you to have accumulated at least 5 reward points before you can claim, but some rewards require more points (Minimum points are in most cases are dictated to us by the retailer and are beyond our control).

We ask you to wait at least one week after you have completed a survey before enquiring about missing points as the time taken to allocate points can vary significantly between projects. Fieldwork for each project can be conducted over several working days even if you are only attending on one of those days. It can also take a few working days for points to be allocated after the fieldwork period finishes to allow time for all of the data to be compiled.

If the period before you receive your points is likely to be longer than a week, we will usually notify you within the survey invite.

While the criteria for complete participation in the focus groups may vary, in general we would like you to take part in conversation throughout any focus groups you are invited to. We would like for you to give your honest opinions without trying to dominate the group, and to only discuss those topics that are relevant to the group. Noted Fieldwork reserves the right to withhold your reward for participation; if you are disqualified, you will be given a full explanation as to why that happened.

If you have any further questions about taking part in focus groups/surveys on the Noted Fieldwork Panel, please email us at enquiries@noted-fieldwork.com

Terms and Conditions: Monthly Prize Draw

We regularly run surveys that enter you into a prize draw. the amount of entries and prizes varies but you will always be informed of this information before you take part.
You will be required to complete a survey before you are entered into it's associated prize draw. Failure to complete the survey will mean that you will not be entered.
The prize draw will be made at the earliest opportunity during most calendar months and will include all eligible entries from the previous month. (Full terms and conditions of Noted Fieldwork Panel apply.).
No responsibility will be taken for any electronic failures or similar when submitting to Noted Fieldwork.
To determine the winners each month, the details of those eligible are downloaded from the Noted Fieldwork Panel. All members who are eligible for each draw will be placed onto an Excel spread sheet.
A random number formula will then be used to determine the winners, this process is witnessed by a second individual to ensure no bias.
The winners will usually have their points allocated onto their account on the Noted Fieldwork Panel. The result of the prize draw is final and no correspondence will be entered into.

Rules:

By joining the Noted Fieldwork Panel, you agree not to post or submit any item or any links to content that:

Is defamatory or discloses any information that you have no legal right to disclose, or is otherwise illegal.
Is (or contains anything which is) vulgar, hateful, obscene, profane, threatening or insulting.
Intends to impersonate another person or entity.
Contains any form of advertising, promotional materials or any form of commercial activity.
Contains any, or links to any, virus, corrupted files, “Trojan Horses”, key loggers or any other malicious code or material that could cause harm to the computer, data or financial security of any third party.
Contains any or links to any intentionally false or misleading statements or any statement seeking to unfairly manipulate a Noted Fieldwork market.
Is an attempt to collect or store data about other Noted Fieldwork customers.
Is in a language other than English, unless specifically requested.
Is protected by any form of intellectual property whether registered or unregistered or any contractual, statutory and equitable obligations of confidence; or is or may amount to collusion or activities of a suspicious or criminal nature.
You must be a resident of the united Kingdom (UK) to be a member of this panel.

You also agree to abide by the following rules:

Please do not submit “spam”. Repeated messages and any unsolicited advertising will not be tolerated.
Please be considerate and tolerant of other panel members’ opinions, cultures and backgrounds.
To protect your privacy and for data protection purposes, we recommend you pick a screen name that DOES NOT give away your real name or any of your contact details (such as website, your e-mail address or postal address or phone number). Also, please do not choose a screen name that is offensive in any way, contains swear words or attempts to impersonate a Noted Fieldwork, FIS Group Limited or PG Forsta employee.
I understand if I breach these rules, my contributions to the panel may be deleted, and that if it is deemed necessary by Noted Fieldwork management team, my membership of the Noted Fieldwork Panel may be revoked.
Employees of Noted Fieldwork or FIS Group Limited, its associated companies, their respective families or households and agents are not eligible to the Noted Fieldwork panel.
If I cancel or fail to complete my booked taste test more than 3 times within a 30-day period, I understand points may be deducted from my account and I may not be invited for future in person tests. This policy is in place to minimise disruptions and ensure fair access to taste test opportunities for all participants.
Our Panellist system only permits each user to have one active account at a time. If you think you may have an additional account that needs to be removed, please email enquiries@noted-fieldwork.com and we can get the additional account removed and any points transferred over to your sole remaining account.
Anyone who deliberately tries to run multiple active accounts for the same person using different email addresses or is deemed to be purposefully faking their answers (e.g. entering nonsense responses, speeding through surveys), may not receive their points on any account and also risks having all of their accounts blocked automatically or having their membership of the Noted Fieldwork Panel permanently revoked.
Reward Points are not allowed to be transferred or combined from different individual's user accounts unless there are exceptional circumstances. Any decision made on this by the Noted Fieldwork team is final.
Any rewards, payments, Gift Cards or vouchers you receive for participating in our research may be subject to tax. The responsibility for declaring and paying any tax that may be due rests solely with you as the participant / panellist. Noted Fieldwork and FIS Group accept no responsibility or liability for any tax obligations arising from these incentive or payments.
All the products we test undergo thorough evaluation to ensure they are suitable for human use or consumption, just like items found on supermarket shelves or in restaurants. Participation in any test is entirely voluntary. By taking part, you acknowledge and agree that you do so at your own risk and accept full responsibility for consuming any products provided.

Testing products with Under 18’s

There may be occasions in future where we would ask children to attend our testing locations with a parent / adult guardian to test some products. If/when this occurs, the points for that test would automatically be added to the parent/guardian’s account (as children under the age of 18 are currently not permitted to have their own account on our system).

By joining the Noted Fieldwork Panel you agree to be bound by the above rules. Anyone found to be in breach of any of the above rules faces removal from the Noted Fieldwork Panel.

What will happen if I choose to deactivate my account?

While we enjoy having you on the Noted Fieldwork Panel, if you wish to deactivate your account, we will revoke your membership. This will mean that you will no longer receive any emails from us, and you will be unable to log in to the panel site. Personal information will be retained on the site for three months after the deactivation of your account, after which time it shall be removed permanently.

Inactive accounts

We have some members who have been inactive for a long time and who haven't either taken part in a survey or converted their points into gift cards/vouchers. If any account has been inactive for 12 months or longer, we shall email those account holders giving 7 days for the account holder to respond before taking any action. However, if we don’t receive a response in that time, we reserve the right to close that account. If that occurs any accumulated points associated with that account will be lost.

The limit for how long you can leave unclaimed points on our system (from the date they are allocated to your account) is 2 full calendar years. Don’t leave points on our panel for longer than 2 years, otherwise you risk your points being deleted from your account.

Focus Groups and Online Surveys

Surveys will normally take between 5-15 minutes to complete. The time you have to complete these will vary from survey to survey but typically you will have around 7 days to complete a survey. The closing date of each survey you are sent will be clearly specified within the e-mail or invite. Focus groups are different in that participants must be available on a specific date and at a specific time. When Noted Fieldwork needs certain types of customers / participants to take part in these, the information provided during membership sign up will be reviewed, or potential participants will be asked to complete a recruitment screener to determine whether they meet the criteria; if you do not meet the criteria, you will not be selected. Focus groups run by Noted Fieldwork will be administered in accordance with the MRS code of conduct.

The Noted Fieldwork panel is managed by PG forsta, a multi-national research company based in areas including the UK, EMEA, APAC & the Americas.

You can find out more about PG Forsta at https://www.pgforsta.com/

PG Forsta will be provided, by Noted Fieldwork, with details of your Noted Fieldwork Panel account. This will help with analysis and research so that improvements to your customer experience can be made. Details that will be held include:

Personal demographic information
The region in which you live
Your Noted Fieldwork tariff type

Please note that no bank account details will ever be exchanged with PG Forsta. Any personal details will be securely encrypted during transfer to and from PG Forsta. Noted Fieldwork remains responsible for all details held by PG Forsta.

Noted Fieldwork and PG Forsta have entered into a contractual agreement to ensure that your details are held securely and in accordance with the Data Protection Act 2018.

If you wish to enquire as to the legitimacy of the Noted Fieldwork Panel, you can contact Noted Fieldwork Customer Services on +44 (0) 333 335 6045 or by emailing: enquiries@notedfieldwork.com

Tremendous Rewards - Terms and Conditions

If you need assistance with your Tremendous rewards, you can visit this page: Recipient Help Center – Tremendous

Once Tremendous rewards have been assigned / claimed, the reward has a one calendar year time limit. If the rewards haven’t been used by that time, they will be lost forever.

We cannot re-issue rewards once they have been converted via the Tremendous platform rewards, however you should have received an email from: rewards@reward.tremendous.com

If you have any problems with your reward, Tremendous can offer assistance to you in the first instance via email; help@tremendous.com, please provide them with as much information as possible e.g. Date / approx. time you claimed the voucher, the retailer you requested and the value of the reward, as this will help Tremendous with assisting you.

Personal Data Processing Requirements.

Restrictions on Processing. Tremendous will:

not retain, use, or disclose Personal Data outside of the direct business relationship between the FIS Group Limited and Tremendous, or for any purpose (including any commercial purpose) not set forth in this DPA or the Agreement;
not “sell” or “share” any Personal Data, or use Personal Data for purposes of “targeted advertising,” as such terms are defined in Data Protection Laws; and
comply with any applicable restrictions under the CCPA on combining Personal Data with personal data that Tremendous receives from, or on behalf of, another person or persons, or that Tremendous collects from any interaction between it and any individual.

De-Identified Data. Tremendous may aggregate, anonymize, or de-identify Personal Data and process such data (“De-Identified Data”) for its own purposes and in compliance with applicable law. To the extent Tremendous receives De-Identified Data from Client under the Agreement, Tremendous shall: (i) take commercially reasonable measures to ensure that the De-Identified Data cannot be associated with an identified or identifiable individual; (ii) maintain and use the De-Identified Data only in a de-identified fashion; and (iii) not attempt to re-identify the De-Identified Data.

What data Tremendous processes

Minimal data needed to reach recipients: name and email.
Additional identifiers (e.g., date of birth, phone number, or address) are requested only when required by law or a financial partner for high‑value or regulated payouts.

How Tremendous protects your data

Robust information‑security program (SOC 2 Type II – the U.S. analog to ISO/IEC 27001) with administrative, technical, and physical safeguards.
Encryption in transit and at rest, least‑privilege access controls, and 24×7 monitoring.
Security incident response with notification to you without undue delay.

International data transfers

Data is primarily hosted in the United States. Transfers from the EEA / UK / Switzerland are covered by the EU Standard Contractual Clauses (SCCs), plus the UK and Swiss addenda built into our DPA.

Breach of Noted Fieldwork Terms and Conditions regarding Money transfer

We carry out regular checks to make sure our panellists are real people and that they have only one account per individual as part of our fair use policy and anti money-laundering checks. If you are found to be in breach of these rules, you will be removed from the panel and any points assigned to your account will be removed without appeal.
By registering for our panel, you accept these terms and conditions. Creating false accounts with the purpose of hiding money transfers and or income is strictly prohibited.