FAQs
Tremendous FAQs
FAQs related to our Reward Provider Tremendous
1. How do rewards work at Noted Fieldwork now?
When you complete a product test, home placement, or online survey, you earn points in your Noted Fieldwork account. You can immediately exchange those points for a digital reward delivered through Tremendous, our rewards partner.
2. What is Tremendous?
Tremendous is a secure digital rewards platform that lets you choose from a wide range of gift options including retail vouchers, charitable donations and cash via prepaid card or bank transfer (subject to a small fee of 5% of the value of the transaction deducted by Tremendous from the amount transferred). Your reward arrives by email, and you pick the option you want directly from Tremendous: Gift Card & Rewards Platform for Businesses | Tremendous
3. How will I receive my reward?
Once your points are redeemed via your Noted Fieldwork account, you’ll receive an email from Tremendous containing a unique reward link. That link takes you to a page where you can select your preferred reward (e.g., Amazon, Tesco, cash via bank transfer, charity donation, etc.).
First, check your spam/junk folder for an email from: rewards@reward.tremendous.com (see Image below)
If you still can’t find it, contact our support team and we’ll resend your rewards email: enquiries@notedfieldwork.com
4. Do I need a Tremendous account?
No. You don’t need to create an account or log in anywhere. Just click the link the single use link in your reward email and choose your reward.
5. What reward options are available?
Tremendous offers a wide selection of digital rewards, including:
- Retail gift cards (Amazon, Tesco, Sainsbury’s, M&S, etc.)
- Cash via bank transfers (Subject to a small points deduction of 6% of the value of the transaction deducted by Tremendous from the amount transferred)
- Charitable donations
- For a full catalogue of reward options please visit this link: Global Gift Cards & Rewards Catalog | Tremendous
6. How long does it take to receive my reward?
Points on your Noted Fieldwork account are typically credited within 3-5 days of completing a study. You will then be able to redeem your points immediately via Tremendous, and receive your reward instantaneously.
If a study requires additional verification (e.g., product return, usage confirmation), receiving your points on your Noted Fieldwork account may take slightly longer.
7. My reward email from Tremendous hasn’t arrived - what should I do?
First, check your spam/junk folder for an email from: rewards@reward.tremendous.com
If you still can’t find it, contact our support team and we’ll resend your rewards email: enquiries@notedfieldwork.com
8. Can I change my reward after I’ve selected it?
Once you choose a reward in Tremendous, it’s final. If you select the wrong option by mistake, you’ll need to proceed with that particular reward on this occasion.
You’ll always be able to take part in another test and choose a different reward in the future.
9. Do Tremendous rewards expire?
You’ll need to use your reward within 1 year of receiving it. Expired rewards cannot be re-issued.
10. Can I use Tremendous rewards internationally?
Many rewards are region-specific. Tremendous will automatically show you the options available for the UK.
11. Why did Noted Fieldwork switch from VEX to Tremendous?
As part of our ongoing commitment to making your experience smoother and more streamlined, we switched our rewards provider from VEX Payments to Tremendous. This change is designed to make redeeming your points easier, faster and more flexible and to provide cash reward options.
12. How do I redeem my points for a Tremendous reward?
To help you get started, we've put together a short video walkthrough which you can view here: https://notedfieldwork.com/how-to-redeem-your-rewards-via-tremendous/
How to Redeem Your Rewards
- Step One: Sign into the Noted Fieldwork Community as normal and navigate to the ‘Rewards’ tab at the top of the page
- Step Two: View your points available to redeem for rewards and choose which reward you'd like to select - Tip: Use the search bar at the top right of the screen if you can't find the reward you wish to select
- Step Three: Click on the reward you'd like to select to redeem (available rewards highlighted in green) and you'll see a message saying 'Your reward is being processed' Tip: This will also update your balance of available points
- Step Four: Navigate to your email inbox where you will have received an email titled 'Noted Fieldwork via Tremendous' and open the email
- Step Five: Click on the 'Reedem' button inside the email and you will be directed to activate your reward (this will open a new window with the reward provider you have chosen) Tip: Click the 'Need Help' button on the bottom right of the screen if there's any queries
13. What do I do if I've been overpaid for a test?
If you have been overpaid for a test, please email enquiries@notedfieldwork.com to let them know and please include any details you can about the test in question and how much you believe you were overpaid.
14. Who do I contact if something goes wrong?
If you have trouble with your reward email, link, or redemption, contact our support team: enquiries@notedfieldwork.com
For issues inside Tremendous (e.g., a retailer not accepting a gift card), you can also reach Tremendous support directly through the link in your reward email: rewards@reward.tremendous.com
